Phoenix PLZ1240GG Personal Z Lockers

Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged until we have confirmed your order. Following payment your order will be dispatched as per the delivery timescales shown against each product. If there is any delay such as an item that is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery

Your order will normally be dispatched within 5 working days. You will be notified should the despatch date be beyond the 5-day threshold.

We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 7 days of ordering, please reach out to us via email using support@safeplacesolutions.co.uk .

Delivery UK Mainland only.

Where stipulated, Next Day Deliveries normally apply to all orders received before 12:00 p.m. 

Door To Door Ground Floor or Via Lift – Delivery & position to a ground floor or upper floor via a suitable lift with no more than 2 steps. If the goods have to be returned due to access difficulties the customer will receive a refund minus any admin, restocking, and transportation charges. 

Some products can be delivered on a Saturday or Sunday at additional cost.  If that option is available it will show as a shipping option.

Scottish Highlands - Delivery

Product Weight	Shipping Cost (Mon - Fri delivery only)
1 - 30 kg	£30.00
30.01 - 190 kg	£45.00
190.1Kg  and above	£60.00
Week end delivery	POA

Damages

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged to

returns@safeplacesolutions.co.uk.

Cancellation

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

Contact Information 

Office/Correspondence Address

Safe Place Solutions c/o 39 Heath Avenue, Ramsbottom, Bury, BL0 9UN 

Opening Hours 

Monday to Friday: 9:00am - 5:00 pm 

e-mail: support@safeplacesolutions.co.uk

Telephone: 0333 090 4952

Response time to enquiries are as follows:  

During Office Hours: Same Day 

Out of Hours / Public Holidays: Next Working Day 

Registered Address

AKS Supplies Limited Trading as Safe Place Solutions 

10 Bolton Road West, Ramsbottom, BL0 9UN.

Company Registration Number: 14535093

Overview 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your goods must be in the same condition as received. You’ll also need the receipt or proof of purchase. If you do not want the goods because you have changed your mind you will be liable for the cost of returning the goods and where applicable the restocking fee. When refunded the money you will receive the original order total minus the delivery and restocking fee. The minimum restocking fee is 15% of the purchase price inclusive of VAT. 

To organise a return, you must in the first instance send an e-mail to returns@safeplacesolutions.co.uk.

When your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Should we require additional information regards the reasons for the return we will contact you within 24 hours of receiving the request. 

If more than 15 business days have passed since we approved your return, please e-mail us at returns@safeplacesolutions.co.uk

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom-made products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have as per the Shipping and Returns policy, and once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with original documentation, and packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once the returned goods have been inspected, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days and where applicable less any restocking charge. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact Information 

e-mail: returns@safeplacesolutions.co.uk

Contact Telephone Number: 0333 090 4952.

Office Opening Hours - Monday to Friday 9:00 am to 5:00 pm. 

Out of Hours/Public Holidays: We will contact you the next working day. 

The goods unless otherwise stated will be returned to our suppliers as distribution depots. The address will be stated on the returns shipping label supplied.  

1 March 2023

This Policy Covers all goods and services ordered from Safe Place Solutions.

Our payment policy is designed to ensure that our customers receive the best service and quality from us. We accept payments through various methods; see the full list below.  We reserve the right to take legal action against you if you default on your payment or commit fraud.

We value your trust and satisfaction, and we strive to provide you with a smooth and secure payment experience. If you have any questions or concerns about our payment policy, please contact our customer support team at any time. We are happy to assist you and resolve any issues you may have.

Accepted Method of Payment:

Visa

Master Card

Maestro

AMEX  

Pay Pal

Shop Pay

Apple Pay

Klarna

Google Pay

Discover

Diners Club

Prohibited Methods of Payment:

Cheque

Cash

Payment following delivery.

VAT

AKS Supplies is currenty not registered for VAT, and therefore all prices quoted are not subject to VAT. This will change once the VAT threshold is reached. The prices quoted will be adjusted to reflect the payment of VAT.  

Payment Fulfillment

Payment is taken once the order has been approved by Safe Place Solutions.  You will e-mailed confirmation of your order and payment of goods. 

Dispatch 

Goods will be dispatched at the earliest opportunity after the order has been confirmed by e-mail.

Delivery Timescales Guidance

For next-day delivery items orders need to be made before 12:00 pm.

Expected delivery is given against each product as follows:

Delivery Window	Handling Time
Next Day	12 hours max
1 - 3 Days	2 days max
1 - 5 Days	4 days max
5 - 10 Days	9 days max
Bespoke Orders	To be notified when known

Delays 

You will be notified by e-mail of any delay in delivery. 

Further Information

For further information please refer to the listed below:;

Shipping and Cancellation Policy

Returns and Refunds Policy

Terms and Conditions

Disclaimer

e-mail: support@safeplacesolutions.co.uk

Phone: 0333 090 4952

Buyers Guide: Choosing a Safe