As soon as you place your order, we will pre-authorise your card however your card will not be charged until we have confirmed your order. Following payment your order will be dispatched as per the delivery timescales shown against each product. If there is any delay such as an item that is on backorder, we will void the pre-authorisation and contact you to let you know.
Your order will normally be dispatched within 5 working days. You will be notified should the despatch date be beyond the 5-day threshold.
We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 7 days of ordering, please reach out to us via email using support@safeplacesolutions.co.uk .
Where stipulated, Next Day Deliveries normally apply to all orders received before 12:00 p.m.
Door To Door Ground Floor or Via Lift – Delivery & position to a ground floor or upper floor via a suitable lift with no more than 2 steps. If the goods have to be returned due to access difficulties the customer will receive a refund minus any admin, restocking, and transportation charges.
Some products can be delivered on a Saturday or Sunday at additional cost. If that option is available it will show as a shipping option.
| Product Weight | Shipping Cost (Mon - Fri delivery only) |
| 1 - 30 kg | £30.00 |
| 30.01 - 190 kg | £45.00 |
| 190.1Kg and above | £60.00 |
| Week end delivery | POA |
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged to
returns@safeplacesolutions.co.uk.
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Office/Correspondence Address
Safe Place Solutions c/o 39 Heath Avenue, Ramsbottom, Bury, BL0 9UN
Opening Hours
Monday to Friday: 9:00am - 5:00 pm
e-mail: support@safeplacesolutions.co.uk
Telephone: 0333 090 4952
Response time to enquiries are as follows:
During Office Hours: Same Day
Out of Hours / Public Holidays: Next Working Day
Registered Address
AKS Supplies Limited Trading as Safe Place Solutions
10 Bolton Road West, Ramsbottom, BL0 9UN.
Company Registration Number: 14535093
