Complaints Policy

Our complaints policy ensures that any issues or concerns our customers raise are managed fairly, effectively, and promptly. We value your feedback and are committed to resolving any problems satisfactorily.

If you are unhappy with any aspect of Safe Place Solutions service or products sold to you, please let us know as soon as possible. You can contact us by phone, email, or post (shown below). Please reference your letter Safe Place Solutions, and we will acknowledge your complaint within two working days. We will then investigate the matter and provide you with a response within ten working days. If you are dissatisfied with our response, please get in touch with us immediately. We hope you will never have to complain, but if you do, we will do our best to address your concerns and improve our standards.

Andrew Shales

Managing Director

AKS Supplies Limited

 

Contact Information

Office/Correspondence Address

39 Heath Avenue, Ramsbottom, Bury, BL0 9UN

Opening Hours

Monday to Friday: 9:00 am - 5:00 pm

e-mail: complaints@safeplacesolutions.co.uk

Telephone: 0333 090 4952

Response time to enquiries

Office Hours: Same Day

Out of Hours / Public Holidays: Next Working Day

Registered Office

AKS Supplies Limited Trading as Safe Place Solutions

10 Bolton Road West, Ramsbottom, BL0 9ND

Company Registration Number: 14535093